Amp up your social strategy.

People who engage with brands in social media are not only more likely to buy from those brands, they are also more willing to recommend them to their friends. Understanding how to engage your audience better with the right social media strategy is key to building stronger customer relationships and brand advocates.

Turn customers into brand advocates.

At Yump we understand that social networks and media are rapidly changing the way we communicate about brands. We know that people turn to social media throughout the customer life cycle. Customers who engage with companies on social are better brand advocates. We help you build lasting customer relationships by recommending the right social tools, and perform data analysis of all social activity data to identify the most successful channels for ongoing engagement.

Our social media strategy services encompass campaign development, content strategy, post planning and schedule, brand listening, report analysis and social application design and development.

Explore our roadmap to social media success.

Be loved by your followers.

Discover your audience

Using qualitative workshops and user research methods, we discover who your users are, divide them into tribes and gain insights into their behaviour. We also analyse your competitors’ channels and find opportunities by leveraging current social trends. By reinforcing your brand values and building common themes, we help you create a unique voice in social media.

Create a personality

Your customers don’t want 24/7 promotional messages and canned responses, so we help you create a brand persona and tone of voice that is all about engaging in genuine conversations. We also create a unique look and feel for your various social media channels and devise impactful campaigns and strategies to increase likes and followers.

Engage frequently

Our research and discovery process tells you what channels your user tribes are so you can engage them via the most relevant social channels. We help you plan your post frequency, themes and content, and give you ongoing advice on campaigns and competitions to maximise fan engagement.

React and respond timely

We give you the tools you need to monitor all conversations and respond to customers in a timely fashion. We analyse your data reports, gather behavioural insights and scout for new social trends to inform your ongoing social media strategy so you are nimble and react to changes quickly.
Let’s create something special.
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