DeafNav

DeafNav is a centralised portal helping Australians better understand, access and connect with the Deaf and hard of hearing community. It provides resources, support and services designed to improve the quality of life for people in the Deaf and Hard of Hearing communities, as well as their families.

Challenge

Bringing a critical support platform to life


The Deaf and hard of hearing communities lacked a neutral, easy-to-use resource for unbiased information, services, events, and support. As nothing like this had existed before, Deaf and hard of hearing people had been chronically underserved, lacking important information to help them connect with one another and find the support they needed to lead positive, vibrant lives.

Solution

Accessibility-focused content integration


Yump designed and developed the DeafNav brand and website, making content bilingual with Auslan – this included Auslan-first videos, live chat, a video message option, and a document translation service. In addition, a co-design approach to all aspects of the redesign was adopted by Yump and Expression Australia, alongside consortium partners Deaf Can:Do and Deaf Services Queensland. This methodology helped Deaf and Hard of Hearing staff and community members stay involved at all points of project planning and implementation. Staff and community members were also invited to test out prototypes and suggest improvements during the design process.

5500

users

2000

views for Auslan-first videos

2.6million

Australians affected by hearing loss

1 in4

Australians with hearing loss 2050
Outcomes

Better access to life-changing content


The upward trending use of live chat and document translation services indicates a strong need for these services in the community. Thankfully, Yump has played an important part in making information more accessible for those that need it. Since launch, the redesigned DeafNav site has empowered over 5,500 users to more easily unlock vital services, support and community events. Furthermore, its Auslan-first videos featured on DeafNav have received over 2,000 views to date.

Let's create something superb together.

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