Western Victoria PHN
Western Victoria Primary Health Network (WVPHN) works with the primary care sector to improve health outcomes, particularly for those at risk. With our experience designing for and with vulnerable user groups, we were engaged to develop a digital platform that enabled better access to mental health support services in the Ballarat region.
Poor access to mental health support for those at risk
WVPHN recognised the tools available to access local mental health support services were not providing a safe and supportive solution. As part of the Suicide Prevention Place-Based Trials program, WVPHN sought to develop a digital platform enabling a comprehensive and effective resolution of the pressing challenges that come with navigating the mental health and suicide prevention space.
Because of our extensive experience and expertise in designing tools with and for vulnerable user groups, we were engaged to develop this platform.
Inclusive, community-driven design
We worked with Impact Co to create a collaborative framework and were able to welcome participation from the Ballarat community in its development. Through working groups and individual consultations, people with lived experience were involved in the design process. A sitemap and wireframe prototype were created, based on discovery findings, and a calm look and feel was applied to the design. We developed an intuitive interface that curates services in response to simple questions, so users can easily find the services they need, in the location they choose.
While the external factors affecting someone's experience can’t be controlled, we were able to design a platform that provided a safe and inclusive experience to users. The design optimises cognitive load, prioritises clarity and the provision of cohesive information, and supports those who might need immediate help.
Improved access to mental health services
People access tools in a diverse range of circumstances and mental states. This platform now offers inclusive and positive connections between local community members and health industry providers and partners. A guided experience asks a series of questions that result in a list of mental health supports tailored to the user's needs.
These recommendations can be narrowed down further with easy-to-use filters, putting people in control of their choices without being overwhelmed by a multitude of options. Designed with empathy and care, this website represents a crucial step in the journey towards providing access to mental health services and preventing suicide.
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InLife
InLife Independent Living is a disability support agency for people with complex disability needs. They needed an extensive rebrand and revitalisation of their digital presence. We were engaged to build support foundations for their service and vision - to positively transform the experience of disability support.
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Easy Weddings
Easy Weddings is the number one wedding marketplace in Australia, offering tools and resources that help couples plan their wedding. Easy Weddings partnered with us to redesign their user experience and prioritise their offering - wedding packages, supplier listings and planning tools that simplify and streamline the wedding planning process.
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MS Plus
MS Plus is a not-for-profit organisation providing information, research and support to people living with MS and other neurological conditions. We teamed up with strategic consultancy The Contenders to address MS Plus’s confusing and fragmented role in the community with a refreshed brand and a remarkable website transformation.
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Alannah and Madeline Foundation
The Alannah & Madeline Foundation helps to keep children and young people free from violence and trauma. Various challenges with the Foundation’s digital ecosystem impacted their capacity to meet their community’s needs. We were engaged to transform that environment and empower AMF to achieve their organisational objectives.
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Eastern Melbourne PHN
When it comes to mental health, suicide, and services related to alcohol and other drugs (AOD), finding the right help at the right time isn’t always easy. The Eastern Melbourne Primary Health Network (EMPHN) dismantles these health-related barriers for Australians, by simplifying access to existing mental health and rehabilitation services, commissioning services to improve health outcomes.
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Queen Elizabeth Centre
Queen Elizabeth Centre (QEC) is Victoria’s largest provider of early parenting services, offering tailored programs, addressing parenting concerns, and promoting confident and capable families. After rapid growth resulted in a site that no longer met the needs of the organisation, we led the discovery process and redesign for their new website.