Helping vulnerable people access mental health support
A thorough site review and redesign improves access to information for prevention and treatment of mental and substance use disorders.
Poor audience visibility
Wanting to ensure that its focus remained relevant, the Matilda Centre needed an independent UX review of two drug education websites: Positive Choices and Cracks In The Ice.
It lacked an understanding of its core user and their needs and wanted recommendations in the areas of content, information architecture, design and functionality.
Holistic UX redesign
We quickly identified the need for a comprehensive site redesign. We began by learning user needs and conducting an audit of the previous site map.
We then conducted workshops with a diverse group of stakeholders and interviewed 12 representative users before producing a recommendations report.
These insights were then applied to devise a new site structure and look and feel that incorporated existing brand guidelines.
Improved information access for the wider community
In the end, our digital redesigns came to life thanks to the adoption of evidence through a co-design approach with the Matilda Centre’s team of researchers, academics and website users.
This process guaranteed that the end site would merge information accuracy with excellent usability standards – and ultimately better help vulnerable people seeking information and support.
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Alannah and Madeline FoundationA transformed digital ecosystem results in 54% more visitors
Our human-centred design approach led to an easy-to-use, engaging website, resulting in a significant increase in visitor numbers.
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Scope AustraliaNew multifunction website shapes future for disability organisation
Our solution provides scalability to a growing organisation. The unified brand will support Scope’s goals to support people with disabilities.
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InLifeDigital revitalisation doubles site visits, builds growth opportunities
The transformation of the site made it more inclusive and accessible. They're now well positioned to attract new staff and clients in the sector.
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Queen Elizabeth CentreCreating a safe and welcoming digital space for families
The new website connects QEC with over 2,000 families enabling children to grow, develop and thrive.
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Berry Street GiftsTransformed virtual gifting website sees 45% increase in donations
The revamped gift catalogue increased visitor purchasing and fundraising. New donations secure their impact on vulnerable children's lives.
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Berry Street Alumni Resource HubAlumni hub sees uptick in 260% member engagement
A transformed website gives educators better access to richer resources for safer, healthier and more engaging classrooms.