MS Plus
MS Plus is a not-for-profit organisation providing information, research and support to people living with MS and other neurological conditions. We teamed up with strategic consultancy The Contenders to address MS Plus’s confusing and fragmented role in the community with a refreshed brand and a remarkable website transformation.
device engagement
unique visitors
funds raised
A mountainous transformation journey
MS Plus faced several challenges that were impacting the organisation’s ability to offer true value to its community. Their website was outdated, lacked accessibility, and was plagued by usability issues, along with a CMS that was difficult to use and costly to extend.
There was also a pressing need to address their confusing and fragmented role in the community. MS Plus wanted to expand their service offering beyond those living with multiple sclerosis to include people living with other neurological conditions.
A comprehensive, agile approach
We grounded our approach in user-centric design, inclusivity, and collaboration. We conducted extensive research and employed a data-driven process to ensure a solid understanding of user and business needs. Stakeholders were engaged in UX workshops, which ensured alignment on user personas, content prioritisation, and the desired visual identity.
Rigorous user testing validated the approach. The solution developed includes a service finder that allows users to quickly find the right services based on their needs. It also includes a user-friendly, scalable CMS that integrates with key systems and streamlines backend processes for content managers.
Helping more people live with neurological conditions
The website now adheres to industry best practices. Its improved accessibility provides an inclusive experience for all users. Its user-friendly CMS and seamless integration with existing systems have streamlined operations significantly.
The website's mobile-friendliness led to 91% longer visit durations on handheld devices, a surge in online enquiries and form submissions, and a 60% increase in visitors. People responded well to the revamped resources hub, resulting in a 60% increase in educational webinar registrations and a 58% increase in unique listeners for the MS Podcasts compared to the previous year.
MS Plus saw a substantial rise in new donors and community fundraisers with the MS Cash Appeals program raising $1,526,739 in cash donations. This is an increase of 33% from the previous year. Their digital transformation journey not only addressed MS Plus’s existing challenges but also positioned them for sustainable growth, enhanced brand awareness, and expanded impact.
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DeafNav
Deafnav is a centralised portal helping Australians better understand, access and connect with the deaf and hard of hearing community. It provides resources, support and services designed to improve the quality of life for people in the deaf and hard of hearing communities, as well as their families.
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Berry Street Alumni Resource Hub
The Hub supports educators implementing the Berry Street Educational Model with resources, tools, and materials to help build safer, healthier and more engaging classrooms for all students. We led the website transformation project that included UX research and development of a clear implementation roadmap for the new Hub.
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Western Victoria PHN
Western Victoria Primary Health Network (WVPHN) works with the primary care sector to improve health outcomes, particularly for those at risk. With our experience designing for and with vulnerable user groups, we were engaged to develop a digital platform that enabled better access to mental health support services in the Ballarat region.
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Thankyou
Thankyou’s mission is to solve poverty by redistributing wealth from consumer spending. Using its innovative range of personal care and baby products, the social enterprise redirects profits to uplift 764 million people living in extreme poverty around the world.
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Scope Australia
Scope Australia is a not-for-profit disability services provider delivering meaningful opportunities and support for people with complex intellectual and physical disabilities. With the recent acquisition of another disability service provider, multiple websites needed to be combined under one new master brand and a more sophisticated, multifunction website was created.
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Swinburne University
Swinburne University is a top Melbourne university creating career-ready graduates in business, health, science, design, technology and innovation. Its research institutes benefit Australians in countless ways by regularly tackling crucial challenges with informed research.