Berry Street
Berry Street is a family service organisation that advocates for the protection of children, young people and families. It does this by positively reimagining systems that deliver important services to those in need – in turn developing safer, more secure and well-informed communities.
Integrate complex features
Berry Street had already created a website development roadmap, but the team was unsure about how to implement it. There was uncertainty on how critical features and functionality should be implemented to meet UX design best practices, accessibility standards, and timeline constraints.
Getting these right would majorly impact its ability to reach more audiences, increase access to services, and drive donations – that’s why Yump was brought on board.
Implement accessible website design
The Yump team came up with a suite of solutions based on the roadmap. The final product had to be compliant with WCAG accessibility guidelines, and drive growth and engagement with children, young people and families while staying in line with a precise budget.
To do this, we redesigned and redeveloped the entire Berry Street website by restructuring the site map to improve access to specific programs, services, training and events.
We also revitalised the look and feel of the website by using playful elements from the branding guidelines. Last but not least, we also redesigned the website’s donation pathway to emphasise the positive impact of giving.
Connecting People To Crucial Services
There were many successes overall, including a 66% increase in users, 87% increase in page views and 13.5% increase in average session duration, compared to a year ago.
The redevelopment of the program finder feature allows families to find relevant services quicker and easier – an incredibly important step in guaranteeing everyone gets the help they need when they need it.
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Autism Spectrum Australia
Autism Spectrum Australia (Aspect) is Australia’s largest national service provider for people on the autism spectrum.
It oversees one of the largest autism-specific school programs in the world and offers support and evidence-informed solutions designed to improve the lives of people on the autism spectrum and their families.
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Legal Practitioners Liability Committee
Legal Practitioners Liability Committee (LPLC) is the professional indemnity insurer to Victorian legal practices and national law firms. Across Victoria and Australia, it insures more than 20,000 solicitors and barristers.
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Energy And Water Ombudsman Victoria
EWOV (Energy And Water Ombudsman Victoria) is a not-for-profit ombudsman that seeks to resolve energy and water complaints in Victoria. As an independent dispute resolution service, EWOV aims to provide Victorian customers a sense of control and satisfaction with free, accessible, informal and fast dispute resolution.
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Positive Partnerships
Positive Partnerships is a national project funded by the Australian government and delivered by Autism Spectrum Australia. They work with Australian schools, communities and families to deliver free resources, workshops and online learning related to autism. This evidence-based content helps Positive Partnerships inform families and make a real difference in the lives of young people with autism.
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KU Children's Services
KU is one of Australia’s largest providers of preschool, childcare, and early education services. A proud non-profit, KU delivers, supports, and leads high-quality inclusive play-based learning programs across 150 centres nationwide. By developing courses for early childhood teachers, educators and practitioners, KU fosters growth, empowers teachers, and enables children to become the creators, thinkers, and doers of today and tomorrow.
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Thankyou
Thankyou’s mission is to solve poverty by redistributing wealth from consumer spending. Using its innovative range of personal care and baby products, the social enterprise redirects profits to uplift 764 million people living in extreme poverty around the world.