Berry Street
Berry Street is a family service organisation that advocates for the protection of children, young people and families. It does this by positively reimagining systems that deliver important services to those in need – in turn developing safer, more secure and well-informed communities.
Integrate complex features
Berry Street had already created a website development roadmap, but the team was unsure about how to implement it. There was uncertainty on how critical features and functionality should be implemented to meet UX design best practices, accessibility standards, and timeline constraints.
Getting these right would majorly impact its ability to reach more audiences, increase access to services, and drive donations – that’s why Yump was brought on board.
Implement accessible website design
The Yump team came up with a suite of solutions based on the roadmap. The final product had to be compliant with WCAG accessibility guidelines, and drive growth and engagement with children, young people and families while staying in line with a precise budget.
To do this, we redesigned and redeveloped the entire Berry Street website by restructuring the site map to improve access to specific programs, services, training and events.
We also revitalised the look and feel of the website by using playful elements from the branding guidelines. Last but not least, we also redesigned the website’s donation pathway to emphasise the positive impact of giving.
Connecting People To Crucial Services
There were many successes overall, including a 66% increase in users, 87% increase in page views and 13.5% increase in average session duration, compared to a year ago.
The redevelopment of the program finder feature allows families to find relevant services quicker and easier – an incredibly important step in guaranteeing everyone gets the help they need when they need it.
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Carers NSW
Carers NSW is a carer organisation promoting the recognition and support of carers. It does this by promoting community opportunities, driving policy reform and investing in research and service-delivery. The work it does is vital. Carers NSW keeps carers supported, engaged, and up to date – ultimately helping them navigate a constantly changing service landscape.
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MacKillop Family Services
MacKillop Family Services is a leading NDIS-registered provider of integrated services for children, young people and families. It educates and works for the rights of at-risk people to make sure they always feel safe, nurtured and connected in society.
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Swinburne University
Swinburne University is a top Melbourne university creating career-ready graduates in business, health, science, design, technology and innovation. Its research institutes benefit Australians in countless ways by regularly tackling crucial challenges with informed research.
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DeafNav
Deafnav is a centralised portal helping Australians better understand, access and connect with the deaf and hard of hearing community. It provides resources, support and services designed to improve the quality of life for people in the deaf and hard of hearing communities, as well as their families.
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Legal Practitioners Liability Committee
Legal Practitioners Liability Committee (LPLC) is the professional indemnity insurer to Victorian legal practices and national law firms. Across Victoria and Australia, it insures more than 20,000 solicitors and barristers.
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Energy And Water Ombudsman Victoria
EWOV (Energy And Water Ombudsman Victoria) is a not-for-profit ombudsman that seeks to resolve energy and water complaints in Victoria. As an independent dispute resolution service, EWOV aims to provide Victorian customers a sense of control and satisfaction with free, accessible, informal and fast dispute resolution.