DeafNav
Deafnav is a centralised portal helping Australians better understand, access and connect with the deaf and hard of hearing community. It provides resources, support and services designed to improve the quality of life for people in the deaf and hard of hearing communities, as well as their families.
Bringing a critical support platform to life
The Deaf and hard of hearing communities have historically lacked the information necessary to connect with one another and find support – needs vital for leading positive lives.
Deafnav were determined to address by creating an easy-to-use and neutral website for deaf and hard of hearing people that offered unbiased information, services, events, and support.
Accessibility-focused content integration
Yump designed and developed the Deafnav brand and website, making content bilingual with Auslan – this included Auslan-first videos, live chat, a video message option, and a document translation service. In addition, a co-design approach to all aspects of the redesign was adopted by Yump and expression Australia, alongside consortium partners deaf can:do and deaf services Queensland.
This methodology helped deaf and hard of hearing staff and community members stay involved at all points of project planning and implementation. Staff and community members were also invited to test out prototypes and suggest improvements during the design process.
Better access to life-changing content
The upward trending use of live chat and document translation services indicates a strong need for these services in the community. Thankfully, Yump has played an important part in making information more accessible for those that need it.
Since launch, the redesigned Deafnav site has empowered over 5,500 users to more easily unlock vital services, support and community events. furthermore, its Auslan-first videos featured on Deafnav have received over 2,000 views to date.
-
Energy And Water Ombudsman Victoria
EWOV (Energy And Water Ombudsman Victoria) is a not-for-profit ombudsman that seeks to resolve energy and water complaints in Victoria. As an independent dispute resolution service, EWOV aims to provide Victorian customers a sense of control and satisfaction with free, accessible, informal and fast dispute resolution.
-
Thankyou
Thankyou’s mission is to solve poverty by redistributing wealth from consumer spending. Using its innovative range of personal care and baby products, the social enterprise redirects profits to uplift 764 million people living in extreme poverty around the world.
-
Positive Partnerships
Positive Partnerships is a national project funded by the Australian government and delivered by Autism Spectrum Australia. They work with Australian schools, communities and families to deliver free resources, workshops and online learning related to autism. This evidence-based content helps Positive Partnerships inform families and make a real difference in the lives of young people with autism.
-
Berry Street
Berry Street is a family service organisation that advocates for the protection of children, young people and families. It does this by positively reimagining systems that deliver important services to those in need – in turn developing safer, more secure and well-informed communities.