Positive Partnerships
Positive Partnerships is a national project funded by the Australian government and delivered by Autism Spectrum Australia. They work with Australian schools, communities and families to deliver free resources, workshops and online learning related to autism. This evidence-based content helps Positive Partnerships inform families and make a real difference in the lives of young people with autism.
Disconnect from audience
The clearest problem Positive Partnerships experienced was a confusing website with fragmented content. This meant its scope and services were vague to parents and teachers supporting students living with autism, impacting on their ability to support them effectively.
Positive Partnerships also lacked an understanding of current user behaviour and the Drupal content management system made navigating the website cumbersome for internal users.
Extensive usability testing
After defining Positive Partnerships organisational goals via workshops, we identified technical challenges and developed a user relationship model. This model highlighted the relationship between the organisation and its users and provided criteria for usability testing.
Restructuring of resources and pages and UI style guide then followed. We also created prototypes for usability testing. After gathering insights, we applied findings into the final website build and ensured the website met WCAG accessibility requirements.
Important funding avenues renewed
The superior user experience design implemented by Yump was also well-received by stakeholders and helped Positive Partnerships renew its government funding.
The craft CMS solution also helped cut staff time significantly, helping redirect precious resources to where they could make more of a difference to individuals and families alike.
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Carers NSW
Carers NSW is a carer organisation promoting the recognition and support of carers. It does this by promoting community opportunities, driving policy reform and investing in research and service-delivery. The work it does is vital. Carers NSW keeps carers supported, engaged, and up to date – ultimately helping them navigate a constantly changing service landscape.
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Sparkways
Sparkways is the new name for longstanding non-profit TRY Australia. Its services are focused on three key areas: childcare and kindergartens, mentoring for youth, and social enterprise. The organisation’s goal is to create foundations for thriving communities by supporting Victoria’s children and young people.
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Swinburne University
Swinburne University is a top Melbourne university creating career-ready graduates in business, health, science, design, technology and innovation. Its research institutes benefit Australians in countless ways by regularly tackling crucial challenges with informed research.
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DeafNav
Deafnav is a centralised portal helping Australians better understand, access and connect with the deaf and hard of hearing community. It provides resources, support and services designed to improve the quality of life for people in the deaf and hard of hearing communities, as well as their families.
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Thankyou
Thankyou’s mission is to solve poverty by redistributing wealth from consumer spending. Using its innovative range of personal care and baby products, the social enterprise redirects profits to uplift 764 million people living in extreme poverty around the world.
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Energy And Water Ombudsman Victoria
EWOV (Energy And Water Ombudsman Victoria) is a not-for-profit ombudsman that seeks to resolve energy and water complaints in Victoria. As an independent dispute resolution service, EWOV aims to provide Victorian customers a sense of control and satisfaction with free, accessible, informal and fast dispute resolution.