Legal Practitioners Liability Committee
Legal Practitioners Liability Committee (LPLC) is the professional indemnity insurer to Victorian legal practices and national law firms. Across Victoria and Australia, it insures more than 20,000 solicitors and barristers.
Disorganised and difficult to navigate
LPLC offers quality insurance and advice to protect legal practitioners and their clients. To deliver on its mission, it proudly shares valuable guidance and resources online via its website. Unfortunately, the LPLC website was outdated, and information was provided with little sense of order.
To overcome these user experience issues, LPLC engaged the Yump team to reimagine its online presence with an evidence-based UX approach.
Recategorising valuable assets
Spanning 70+ key pages with hundreds of assets across eight areas of law, this comprehensive rebuild posed a clear challenge. Our priority was gathering content to align with a new user-centric sitemap of a much smaller size.
To distil this vision, we conducted desk research, an analytics audit, a strategic review, and stakeholder workshops. We also created website design prototypes that enabled users to filter resources by keyword, area of law, and file type. We then tested these prototypes with LPLC members.
A new level of searchability online
Extensive testing of our prototypes with legal practitioners helped the new website achieve a 12% increase in the number of sessions per user, 12% increase in page views and 5% improvement in bounce rate.
With a new information architecture of around 40 pages and handy search filters, LPLC’s content is now an easy-to-navigate knowledgebase of resources designed for barristers and solicitors. This ease-of-use also translates to an increased capability to help reduce risk.
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Positive Partnerships
Positive Partnerships is a national project funded by the Australian government and delivered by Autism Spectrum Australia. They work with Australian schools, communities and families to deliver free resources, workshops and online learning related to autism. This evidence-based content helps Positive Partnerships inform families and make a real difference in the lives of young people with autism.
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KU Children's Services
KU is one of Australia’s largest providers of preschool, childcare, and early education services. A proud non-profit, KU delivers, supports, and leads high-quality inclusive play-based learning programs across 150 centres nationwide. By developing courses for early childhood teachers, educators and practitioners, KU fosters growth, empowers teachers, and enables children to become the creators, thinkers, and doers of today and tomorrow.
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Energy And Water Ombudsman Victoria
EWOV (Energy And Water Ombudsman Victoria) is a not-for-profit ombudsman that seeks to resolve energy and water complaints in Victoria. As an independent dispute resolution service, EWOV aims to provide Victorian customers a sense of control and satisfaction with free, accessible, informal and fast dispute resolution.
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Swinburne University
Swinburne University is a top Melbourne university creating career-ready graduates in business, health, science, design, technology and innovation. Its research institutes benefit Australians in countless ways by regularly tackling crucial challenges with informed research.
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Autism Spectrum Australia
Autism Spectrum Australia (Aspect) is Australia’s largest national service provider for people on the autism spectrum.
It oversees one of the largest autism-specific school programs in the world and offers support and evidence-informed solutions designed to improve the lives of people on the autism spectrum and their families.
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Healthe Care Australia
Healthe Care is one of the nation’s largest privately-owned healthcare organisations. It’s simple philosophy of empowerment unites people with the right tools, information, and services necessary to take control of their health. It operates a strong portfolio of 35 hospitals – including 2,500 beds and 70 operating theatres – across major cities and key regional areas in Australia and New Zealand.