MacKillop Family Services
MacKillop Family Services is a leading NDIS-registered provider of integrated services for children, young people and families. It educates and works for the rights of at-risk people to make sure they always feel safe, nurtured and connected in society.
Outdated site and detached audience
Due to a fast-changing disability services sector, the MacKillop Family Services website was outdated and no longer represented its core business and full scope of services.
It required a solution that would enhance its reputation, increase stakeholder engagement and realign it with its audience’s needs.
Complex API integration and customer discovery
Yump was engaged to conduct extensive user research and redevelop the main website on Craft CMS. This made it easier for users to navigate, find services and become foster carers.
The redevelopment included a new form builder, flexible donations forms and integrations with EDDI and Eventbrite to help more users interact with the site in a meaningful way.
Rapid reconnection with core audience
The redevelopment of the MacKillop website was extremely well-received by stakeholders. Site traffic grew by 21%, time on site improved by 23%, and pages per session increased by 25%.
This demonstrated the increased value that the redeveloped website offered for clients, referrers and donors looking for meaningful, informative content to act on.
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Energy And Water Ombudsman Victoria
EWOV (Energy And Water Ombudsman Victoria) is a not-for-profit ombudsman that seeks to resolve energy and water complaints in Victoria. As an independent dispute resolution service, EWOV aims to provide Victorian customers a sense of control and satisfaction with free, accessible, informal and fast dispute resolution.
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Alannah and Madeline Foundation
The Alannah & Madeline Foundation helps to keep children and young people free from violence and trauma. Various challenges with the Foundation’s digital ecosystem impacted their capacity to meet their community’s needs. We were engaged to transform that environment and empower AMF to achieve their organisational objectives.
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Sparkways
Sparkways is the new name for longstanding non-profit TRY Australia. Its services are focused on three key areas: childcare and kindergartens, mentoring for youth, and social enterprise. The organisation’s goal is to create foundations for thriving communities by supporting Victoria’s children and young people.
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Autism Spectrum Australia
Autism Spectrum Australia (Aspect) is Australia’s largest national service provider for people on the autism spectrum.
It oversees one of the largest autism-specific school programs in the world and offers support and evidence-informed solutions designed to improve the lives of people on the autism spectrum and their families.
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Berry Street
Berry Street is a family service organisation that advocates for the protection of children, young people and families. It does this by positively reimagining systems that deliver important services to those in need – in turn developing safer, more secure and well-informed communities.
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Positive Partnerships
Positive Partnerships is a national project funded by the Australian government and delivered by Autism Spectrum Australia. They work with Australian schools, communities and families to deliver free resources, workshops and online learning related to autism. This evidence-based content helps Positive Partnerships inform families and make a real difference in the lives of young people with autism.