University Of Sydney
University Of Sydney’s Matilda Centre For Research In Mental Health And Substance Use aims to prevent and treat mental and substance use disorders. By combining the knowledge of experts in the field and community members with insightful data, new technologies and evidence-based trial programs, the Matilda Centre provides the support necessary to save lives.
Poor audience visibility
Wanting to ensure that its focus remained relevant, the Matilda Centre needed an independent UX review of two drug education websites: Positive Choices and Cracks In The Ice.
It lacked an understanding of its core user and their needs and wanted recommendations in the areas of content, information architecture, design and functionality.
Holistic UX redesign
We quickly identified the need for a comprehensive site redesign. We began by learning user needs and conducting an audit of the previous site map.
We then conducted workshops with a diverse group of stakeholders and interviewed 12 representative users before producing a recommendations report.
These insights were then applied to devise a new site structure and look and feel that incorporated existing brand guidelines.
Improved information access for the wider community
In the end, our digital redesigns came to life thanks to the adoption of evidence through a co-design approach with the Matilda Centre’s team of researchers, academics and website users.
This process guaranteed that the end site would merge information accuracy with excellent usability standards – and ultimately better help vulnerable people seeking information and support.
