UX Design
Our UX designers in Melbourne help socially responsible organisations identify people’s changing needs. In turn, we create engaging user-centric solutions.
Reduce inefficiencies and solve user frustrations.
Not-for-profits and for-purpose organisations are constantly under pressure. They endeavour to minimise operational costs while maintaining funding streams. At Yump, we help clients overcome ongoing hurdles by identifying gaps and issues with their UX strategies, and delivering people-first outcomes that address real-world problems. Our work cuts to the heart of what users really need. In the end, our carefully crafted UX design empowers vulnerable and disadvantaged people – they can easily engage with the information and support they need to live better lives.
Services
Information Architecture
We know that a poorly structured digital experience will negatively affect user satisfaction, enquiries and conversions. Drawing on insights gathered during user research, our analysts devise content architecture that prioritises key information to ensure it can be easily found by your most important customers.
Wireframing & Prototyping
We create wireframes for fast iteration based on co-design best practices and feedback. Before applying a look and feel to your solution, our UX designers create high-fidelity prototypes to test assumptions and refine the usability of key user workflows and pathways.
User Interface Design
To engage audiences, organisations have to appeal to a broad range of users with unique and overlapping needs. Equipped with a detailed understanding of your priority users and business requirements, our UX team will explore your creative brief together and develop the most inspiring ideas into visual designs.
Responsive Design
While our approach to design will always be informed by website analytics, designing for mobile is a must. For this reason, we create responsive designs that not only look great on desktop but provide an elegant experience for customers on tablets and mobile devices.
Design for Accessibility
Our vast accessibility knowledge comes from extensive experience working with NDIS-registered organisations in developing digital solutions for people with disabilities. We conduct regular accessibility testing of front-end templates to ensure compliance with WCAG guidelines at a level of your choice to ensure accessibility for all, regardless of ability.
Usability Testing
Usability testing is a critical part of our success. We have decades of experience conducting usability testing with a broad range of users, including customers, donors and supporters. Our approach varies depending on individual needs, but activities can range from in-depth interviews through to moderated user testing. We always observe user interactions and analyse feedback to arrive at clear, actionable recommendations.
Featured work
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Expression AustraliaReal world insights into deaf culture shape user-centred redesign
Incorporating Auslan ‘signposts’ enhanced navigation, while other site improvements ensured users felt more included and better informed.
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ThankyouNew website achieved over 2.66 million visits in two weeks
Our collaboration with founder Daniel Flynn and his team has raised $17 million to date - uplifting people living in extreme poverty globally.
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DeafNavRedesigned site empowers thousands within the deaf community
With an Auslan-first design approach, we developed a portal aimed at improving the quality of life for Deaf and hard of hearing individuals.
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MacKillop Family ServicesRefreshed website results in rapid reconnection with core audience
A new website realigns with its audiences needs. Now clients, referrers and donors can easily access the content and support they need.
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CMRI Jeans for GenesImproved engagement raises more than $1.3 million in funding
We developed a new CMS and website with key platform integrations. This will transform donation outcomes for children's medical research.
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Positive PartnershipsFresh UX design secures future for national autism project
Thanks to our redesign, Positive Partnerships was able to renew its funding and continue its work for people with autism.
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“We are absolutely stoked with the end result, which will be transformative for MacKillop. Never in my most optimistic dreams did I imagine we would get to the place we are at now.”Sam Patterson, Director - Community Relations
MacKillop Family Services -
“As a disability services provider, our online presence is vital to our work. When we decided to rebuild our website, Yump were the standout choice for the job.”Joshua Dodd, Team Leader - Communications
Autism Spectrum Australia -
“We love working with the Yump team. They have proven themselves an engaged, responsive and professional partner to work with. Both technical expertise and service are first rate.”Karen Dawson, General Manager - Organisational Development
KU Children’s Services -
“Yuan and the Yump team were fantastic to work with - smart, flexible, and willing to listen and understand our unique client base. Yump has become an extension of our team.”Gill Victor, General Manager - Marketing and Engagement
Expression Australia -
"Right from the outset of partnering together, Yump understood our mission, vision and the complexities of trying to achieve our ambitious goals in the given timeframe."Pete Yao, Chief Impact Officer
Thankyou -
“From the first discovery meeting through to final testing and deployment, Yump were amazing. Wonderful, friendly, supportive and creative staff. Highly recommended!”Chris Champion, National Manager
Positive Partnerships -
“Yump have been outstanding to work with. Their skill, creativity, knowledge of UX and ability to problem-solve are top notch.”
Rachel Dale, Project Coordinator
MacKillop Family Services -
“Yump are fantastic. Their technical, user experience, and design skills are second to none. We engaged them for a reimagination of our website and are beyond thrilled with the result.”Josh Lyon, Head of IT
Donvale Christian College