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UX Design

Our UX designers in Melbourne help socially responsible organisations identify people’s changing needs. In turn, we create engaging user-centric solutions.

Reduce inefficiencies and solve user frustrations.

Not-for-profits and for-purpose organisations are constantly under pressure. They endeavour to minimise operational costs while maintaining funding streams. At Yump, we help clients overcome ongoing hurdles by identifying gaps and issues with their UX strategies, and delivering people-first outcomes that address real-world problems. Our work cuts to the heart of what users really need. In the end, our carefully crafted UX design empowers vulnerable and disadvantaged people – they can easily engage with the information and support they need to live better lives.


Information Architecture

We know that a poorly structured digital experience will negatively affect user satisfaction, enquiries and conversions. Drawing on insights gathered during user research, our analysts devise content architecture that prioritises key information to ensure it can be easily found by your most important customers.

Wireframing & Prototyping

We create wireframes for fast iteration based on co-design best practices and feedback. Before applying a look and feel to your solution, our UX designers create high-fidelity prototypes to test assumptions and refine the usability of key user workflows and pathways.

User Interface Design

To engage audiences, organisations have to appeal to a broad range of users with unique and overlapping needs. Equipped with a detailed understanding of your priority users and business requirements, our UX team will explore your creative brief together and develop the most inspiring ideas into visual designs.

Responsive Design

While our approach to design will always be informed by website analytics, designing for mobile is a must. For this reason, we create responsive designs that not only look great on desktop but provide an elegant experience for customers on tablets and mobile devices.

Design for Accessibility

Our vast accessibility knowledge comes from extensive experience working with NDIS-registered organisations in developing digital solutions for people with disabilities. We conduct regular accessibility testing of front-end templates to ensure compliance with WCAG guidelines at a level of your choice to ensure accessibility for all, regardless of ability.

Usability Testing

Usability testing is a critical part of our success. We have decades of experience conducting usability testing with a broad range of users, including customers, donors and supporters. Our approach varies depending on individual needs, but activities can range from in-depth interviews through to moderated user testing. We always observe user interactions and analyse feedback to arrive at clear, actionable recommendations.

Featured work

  • “We are absolutely stoked with the end result, which will be transformative for MacKillop. Never in my most optimistic dreams did I imagine we would get to the place we are at now.”

    Sam Patterson, Director - Community Relations

    MacKillop Family Services
  • “As a disability services provider, our online presence is vital to our work. When we decided to rebuild our website, Yump were the standout choice for the job.”

    Joshua Dodd, Team Leader - Communications

    Autism Spectrum Australia
  • “We love working with the Yump team. They have proven themselves an engaged, responsive and professional partner to work with. Both technical expertise and service are first rate.”

    Karen Dawson, General Manager - Organisational Development

    KU Children’s Services
  • “Yuan and the Yump team were fantastic to work with - smart, flexible, and willing to listen and understand our unique client base. Yump has become an extension of our team.”

    Gill Victor, General Manager - Marketing and Engagement

    Expression Australia
  • "Right from the outset of partnering together, Yump understood our mission, vision and the complexities of trying to achieve our ambitious goals in the given timeframe."

    Pete Yao, Chief Impact Officer

  • “From the first discovery meeting through to final testing and deployment, Yump were amazing. Wonderful, friendly, supportive and creative staff. Highly recommended!”

    Chris Champion, National Manager

    Positive Partnerships
  • “Yump have been outstanding to work with. Their skill, creativity, knowledge of UX and ability to problem-solve are top notch.”

    Rachel Dale, Project Coordinator

    MacKillop Family Services
  • “Yump are fantastic. Their technical, user experience, and design skills are second to none. We engaged them for a reimagination of our website and are beyond thrilled with the result.”

    Josh Lyon, Head of IT

    Donvale Christian College